Welcome to CoolGoodies

You will need to register a profile to place an order on our website.

Click on register and complete all the required fields.

This will only need to be done once.

For subsequent orders, you will login with the user name and password you created the first time.

We deliver by courier to your door in South Africa as this is the fastest and most reliable method.

Shipping costs are staggered and are calculated based on the total value of your order.

Shipping costs for Major Cities

0 – R200 order value – R80.00
R201 – R400 order value – R60.00
R401 – R600 order value – R40.00
R601 – R800 order value – R20.00
R801 or more order value – Free

Courier deliveries to major cities will normally take place 1-3 working days after the order and full payment has been received.

Our couriers unfortunately do not deliver on weekends or public holidays.

You can also choose to collect your order from Wierda Park, Centurion for free.

We deliver by courier to your door in South Africa as this is the fastest and most reliable method.

Shipping costs are staggered and are calculated based on the total value of your order.

Shipping costs for Smaller Towns and Outlying Areas:

0 – R200 order value – R140.00
R201 – R400 order value – R120.00
R401 – R600 order value – R100.00
R601 – R800 order value – R80.00
R801 or more order value – R60.00

Courier deliveries to smaller towns and outlying areas will normally take place 5-7 working days after the order and full payment has been received.

Our couriers unfortunately do not deliver on weekends or public holidays.

You can also choose to collect your order from Wierda Park, Centurion for free.

We deliver by courier to your door in South Africa as this is the fastest and most reliable method.

Shipping costs are staggered and are calculated based on the total value of your order.

Shipping costs for Extremely Rural Areas:

0 – R200 order value – R400.00
R201 – R400 order value – R380.00
R401 – R600 order value – R360.00
R601 – R800 order value – R340.00
R801 or more order value – R320.00

Courier deliveries to extremely rural areas will normally take place 5-7 working days after the order and full payment has been received.

Our couriers unfortunately do not deliver on weekends or public holidays.

You can also choose to collect your order from Wierda Park, Centurion for free.

Orders

Placing an item in your shopping cart does not reserve that item or price. We only reserve stock for your order once payment is received.

Orders placed and not paid within 3 days will be deleted from the system and the products placed back into stock.

Cancelling an Order

An order can be cancelled at any point unless the order has already been shipped.

Product Images

We update product images and descriptions regularly but occasionally, the product colour may differ from those shown on the images. The category most affected by this is the Kitchenware category.

Stock Availability

Stock of all products on offer is limited. Should an item no longer be available, we make all reasonable effort to discontinue the product as soon as it becomes out of stock.

International Orders

At this stage, we only ship to addresses in South Africa.

Unreturnable Products

We supply certain products that you cannot return to us, they are:

– Perishable goods which includes ALL food products

We are unable to return or exchange food products. However, if the food products have arrived by you expired or damaged, we will replace or refund them when we are at fault.

Refunds of products and courier fees returned within 14 days after purchase

All products, excluding food products, may be returned for a refund within 14 days after purchase.

In order to be eligible for a refund, these non-food products must be returned within 14 days after purchase unused and unopened in their original undamaged packaging with all relevant inserts, accessories or parts.

Goods returned are subject to a 15% stock repackaging and handling fee levied against them. The refund will be for the value of the item returned less the 15% fee. Shipping costs will not be refunded.

Any non-food product returned must be properly packaged before returning it to us. Please put the item inside another box so that the actual product box is not damaged by the courier. If the product returned has not been packaged properly and is damaged, then we will not be able to refund you. It is your responsibility to package the item properly.

CoolGoodies will only be liable for return courier fees if the incorrect product has been supplied to a customer.

Refunds are processed within 8-10 working days after the return has been logged and may take up to 3 working days to show in your bank account after being processed due to bank processing times.

Refunds on non-food products returned after 14 days after purchase

No products will be refunded after 14 days after purchase.

Incorrect Product Delivered

Should we accidentally deliver the wrong product to you: Please do not open the product or remove te product from its original packaging or any of the stickers or labels on the product or product box.

Notify us immediately and we will collect the product by you at no charge.

We will, at your choosing:
– Deliver the correct item to you as soon as possible
– Issue a refund